Customer Support was very generous with their time in helping us understand proxy troubleshooting. And they were very pleased with the output of our collaboration. “This will resolve 80% of our ZenDesk tickets.”

“Our new analytics designs received a positive response from users. Increased usage demonstrated how informed improvements can help our customers. Leadership’s response? Our roadmap became a company priority.”

“Visual immediately saw an uptick in usage. Average daily snapshots increased from 400 to 5,800, indicating that users were adding Visual to their test plans at scale.”

“This project was a large undertaking. Much of the UX meant to make users’ lives easier was not realized in the first release. It took many feedback sessions and subsequent releases to reach an acceptable level of usability.”

Part of a HCI graduate program at the University of Washington, our assignment was to design for good. Our team wanted to address a child obesity epidemic by helping young people take charge of their diets, their health, and their lives.

“Members ranked the new Bluetooth website as the most improved aspect of the organization and was the number one reason for an overall 6% increase in member satisfaction.”

“There was a 30% reduction in support tickets in the first month after launch compared to the previous six months. Not bad.”